Digital Gift Card Terms & Conditions

Purchasing and delivery

LANEWAY THE LABEL Digital Gift Cards are issued in Australian dollars and delivered by email. No physical card will be sent.

Gift cards can be sent following payment or scheduled for a future delivery date selected at purchase. Please ensure the recipient’s email address and delivery date are correct. For assistance with delivery details, contact info@lanewaythelabel.com.

Validity

Gift cards are valid for three years from the date of purchase. Scheduling delivery for a later date does not extend the validity period. The expiry date is displayed on the digital gift card.

Any remaining balance must be used before the expiry date.

Redeeming your gift card

Gift cards are redeemable online at lanewaythelabel.com by entering the unique gift card code at checkout.

The balance can be used across multiple purchases until it is spent or the card expires. Any remaining balance stays on the gift card and retains the original expiry date.

If your order exceeds the available balance, you can pay the difference using another accepted payment method.

Gift cards cannot be used to purchase another gift card and cannot be topped up with additional funds. No activation, balance enquiry or inactivity fees apply.

Refunds and returns

Gift cards cannot be redeemed for cash or returned for a change-of-mind refund, except where required by law.

Items purchased using a gift card remain subject to our Returns Policy. Where a refund is approved, the amount paid using a gift card will be returned to that gift card or issued as a replacement gift card, as applicable. Any amount paid using another payment method will be refunded to that method.

Keeping your gift card secure

Treat your gift card code like cash. Anyone with access to the code may be able to redeem its balance.

If your gift card email is lost or you suspect unauthorised use, contact info@lanewaythelabel.com as soon as possible. Proof of purchase may be required, and recovery of any balance already redeemed cannot be guaranteed.

Your consumer rights

Nothing in these terms excludes or limits your rights under the Australian Consumer Law.