Shipping & Returns

Domestic Shipping

  • LWL ships all orders within Australia using Express Postage.
  • All orders are shipped within 2–3 days of purchase.
  • Please be aware of potential delays to shipping timeframes during new releases and promotions.
  • We offer free Express Shipping for all Australian orders over $250.
  • LWL delivers all domestic parcels using Australia Post Registered Post.
  • Order confirmations and tracking details are sent via email upon dispatch.

International Shipping

  • LWL delivers international parcels with DHL Express and Australia Post EMS.
  • All orders are shipped within 2–3 days of purchase.
  • Please be aware of potential delays to shipping timeframes during new releases and promotions.
  • Flat rates: $55 AUD (DHL Express International), $35 AUD (Australia Post Express International), $25 AUD (Australia Post Standard International).
  • Free Express Shipping for all international orders over $500 AUD, and for US orders over $500 USD.
  • Orders shipped with DHL’s Express International Service are delivered within 4–5 business days.
  • Your order may require a signature upon delivery.
  • US orders are inclusive of duties and taxes.
  • Your order may be subject to customs clearance, which can cause delays beyond the estimated timeframe. Responsibility for any customs fees or taxes rests with the customer (excluding US orders).

General Information

  • Orders are dispatched once all items are available. If your order contains pre-ordered items, your complete order will ship once all items are ready. To receive available items sooner, please place separate orders.
  • Pre-order delivery dates are estimates only and may fluctuate by up to one week either side of the specified date.
  • Once LWL has delivered the merchandise to the carrier, you (the customer) assume the risk of loss and title for the merchandise.
  • LWL is not responsible for lost packages or courier delays. We cannot offer a refund if your package is lost or damaged in transit.

Returns Policy

At LWL, we do our best to ensure you are completely satisfied with your purchase by providing accurate sizing charts and a fair exchange policy.

  • Due to the small nature of our business, all items sold are non-refundable. We are happy to offer an exchange for an incorrect size or a store credit for items that meet our returns guidelines below.
  • Returns, faulty goods or exchanges must be sent back within 14 days of receipt to be accepted.
  • Items returned due to a garment fault will be refunded in full at our discretion.
  • We do not accept returns on sale items or items purchased as part of a promotion. Sale items are final sale and cannot be returned.
  • We reserve the right to refuse returns if the above conditions are not met.
  • We encourage customers to email us with any questions regarding sizing, fit or colour — we’re here to help.

Returns Instructions

  1. If you wish to return an item, please email us at info@lanewaythelabel.com and include your order reference.
  2. Please address all returns to:
    LANEWAY THE LABEL
    21 Long Island Quays
    Dunsborough, WA 6281
    Australia
  3. Once your return request has been received and approved, we will send confirmation that you may return your item.
  4. We will notify you by email once your return has been received and approved.
  5. If credit is approved, your credit note will be issued as an online code, valid for two years from the date of issue.
  6. Return shipping is payable by the customer.

Questions? Please don’t hesitate to get in touch — we’d love to hear from you:
info@lanewaythelabel.com