Shipping & Returns
Domestic Shipping
- LWL ships all orders within Australia with Express Postage.
- All orders are shipped Express within 2-3 days of purchase.
- Please be aware of potential further delays to shipping timeframes during New Releases and Promotions.
- We offer Free Express Shipping for all Australian orders over $250.
- LWL delivers all domestic parcels using Australian Registered Post.
- LWL order confirmations and tracking details are sent via email upon dispatch.
International Shipping
- LWL delivers International parcels with DHL Express & Australia Post EMS.
- All orders are shipped within 2-3 days of purchase.
- Please be aware of potential further delays to shipping timeframes during new releases and promotions.
- International customers will be charged a flat rate of $55 AUD for DHL Express International Shipping, $35 AUD for Australia Post Express International Service and $25 AUD for Australia Post Standard International Shipping.
- LWL offers free Express postage for all International orders over $500 AUD and US orders over $500USD.
- Orders shipped with DHL's Express International Service deliver within 4-5 business days.
- Your order may require a signature upon delivery.
- US orders are inclusive of Duties & Taxes.
- Your order may be subject to customs clearance. This may cause a delay beyond the estimated delivery timeframe. Responsibilities for any customs fees or taxes rest with the customer (excluding US orders)
General
Please note - Orders are dispatched once all items are available. If your order contains pre-ordered items, your complete order will ship once all items are available for shipping. If you would like your items to be sent separately, please place separate orders.
- Pre-Order delivery dates are estimates only. Please be aware these may fluctuate by a week either side of the specified date.
- Once LWL has delivered the merchandise to the carrier, you (the customer) will assume the risk of loss and title for the merchandise.
- LWL is not responsible for lost packages or courier delays. We can not offer a refund if your package is lost or damaged in transit.
Returns Policy
At LWL we do our best to ensure you are 100% satisfied with your purchase by providing thorough and accurate sizing charts and a fair exchange policy.
- Due to the small nature of our business, all items sold are non-refundable. We are more than happy to exchange an incorrect size or offer a store credit for items that meet our returns guidelines below.
- Returns, faulty goods or exchanges must be sent back within a 14 day time frame to be accepted.
- Items returned due to a garment fault will be refunded in full at our discretion.
- We do not accept returns on sale items or items that are sold as part of a promotion. Sale items purchased are Final Sale and can not be returned.
- We reserve the right to refuse returns if the above conditions are not met by the customer.
- We encourage customers to email us with any questions regarding sizing, fit or colour queries. We’re here to help.
Returns Instructions
1. If you wish to return an item, please email us at info@lanewaythelabel.com. Please include your order reference.
Please address all returns to LANEWAY THE LABEL, 21 Long Island Quays, Dunsborough, WA, 6281.
2. Upon receiving and approving your return request, we will send confirmation that you have approval to return your item.
3. We will notify you by email once your return has been received and approved.
5. If credit is approved, your credit note will be issued to you in the form of an online code. Your code is valid for a period of 2 years from date of issue.
6. Return shipping is payable by the customer.
Please don't hesitate to get in touch – we’d love to hear from you;
info@lanewaythelabel.com